SodaSlim Refund Terms: the 60-Day Guarantee, Step by Step
Every SodaSlim pack sold through this portal carries a 60-day money-back window from the day the parcel is delivered - opened bottles included. Here is the exact process, followed by the formal terms.
The four steps
- Email the refund desk. Write to orders@esodaslim.com with your order number and the word "refund" anywhere in the subject. No questionnaire, no retention script.
- Receive your return authorization. We reply within one business day with the return reference and the warehouse address.
- Ship the bottles back. All bottles from the order, used or full, in any box. Return postage is the buyer's; we recommend a tracked service.
- Get your money back. The refund posts to the original payment method within 5 to 7 business days of the parcel reaching the warehouse. You get a confirmation email the day it is issued.
Formal terms
Eligibility. The guarantee applies to purchases made through esodaslim.com and covers the product price in full. It runs 60 calendar days from carrier-confirmed delivery. Purchases from marketplaces or any other channel are outside the authorized distribution and outside this guarantee.
What is refunded. The full product price of the order. Original shipping charges (where applied) and return postage are not refunded. One guarantee claim per customer per production cycle; the desk may decline repeat claims that pattern as stock-cycling rather than trial.
Condition of return. Empty, partial, and sealed bottles all qualify - the window exists precisely so the product can be used and judged. We ask that all bottles from the order come back so the claim can be closed cleanly.
Timing edge cases. A request sent on day 60 is honored even if the parcel arrives back later. If a carrier loses the return, a tracking receipt showing it was sent inside the window is sufficient.
How to reach the desk. orders@esodaslim.com · +1 (260) 482-3917, Monday to Friday, 8:30 AM - 5:00 PM Eastern · Copperline Health Distribution, LLC, 4517 Merchant Row, Suite 12, Fort Wayne, IN 46825. Questions about a refund in progress are answered within one business day; the wider process context is on the shipping page and the FAQ.